What is Cyntree's platform fee?
The current Cyntree platform fee is 1.5%. It is paid by the client at checkout, so the business is not charged this fee by Cyntree. The booking price remains the business's own charge.
Transparent booking fees
One small fee, shown before anyone pays
Cyntree adds a single platform fee to paid bookings — currently 1.5%. One of the lightest fees in the comparison below. It's paid by the client at checkout, never charged to your business, and your booking price stays entirely yours.
Shown upfrontPaid by the clientNo charge to your business
Current platform fee
1.5%
Paid by the client, not you- Your booking price
- £35.00
- Platform fee
- £0.52
- Client pays
- £35.52
Transparency
The same number on every screen
You set the price. The platform fee is added on top and paid by the client — and the exact same total previews in your business app, on your public booking page, and on every confirmation. No hidden percentages, no surprise deductions, no funny rounding.
What you preview
Set your price in Edit Service. The checkout preview shows exactly what the client will pay, line by line, before you ever leave the page.
What they confirm
At checkout, clients see the identical line items. The fee is theirs, paid on top — never taken from your share of the price.
What lands on the booking
Once they pay, the booking carries the same numbers: service price, platform fee, total, payment cleared, balance zero. Everything matches what you previewed and what they confirmed.
What clients pay
The fee, on real booking totals
Current platform fee
1.5%
Added to paid client bookings and shown in the total before payment. The client pays it — the business is never charged this fee by Cyntree.
| Booking price | Platform fee | Client total |
|---|---|---|
| £35.00 | £0.52 | £35.52 |
| £75.00 | £1.12 | £76.12 |
| £150.00 | £2.25 | £152.25 |
| £500.00 | £7.50 | £507.50 |
Fee calculator
See the platform fee before checkout.
Enter a booking total to see the Cyntree platform fee collected from the client. The business's own payment-provider fees remain separate.
- Current platform fee
- 1.5%
- Platform fee
- £0.52
- Client sees
- £35.52
Market comparison
Among the lowest — and we show our work
Most tools lead with a headline rate, then bury the details in a pricing table. Here's Cyntree next to common payment and booking providers, with a link to each published source.
| Provider | Published fee | What it covers | Source |
|---|---|---|---|
| CyntreeYou're herePlatform fee | 1.5% | Collected from the client, not charged to the business | Try calculator |
| Stripe UKPayment processing | 1.5% + 20p for standard UK cards | Card processing fee for standard UK cards | Stripe pricing |
| Square AppointmentsAppointments + payments | 1.4% + 25p online for UK cards | Online card rate for appointments | Square pricing |
| FreshaSalon booking platform | 1.40% + £0.25 online payments | Online payment fee for salon bookings | Fresha pricing |
| BooksyBeauty booking platform | 1.29% + 20p mobile payments (UK) | UK mobile payment processing fee | Booksy UK payments |
| PayPal UKPayment processing | 2.9% + fixed fee for other commercial transactions | Commercial transaction fee | PayPal fees |
Competitor fees are public examples from their pricing or help pages and may change. They are not always like-for-like with the Cyntree platform fee.
Why it's fair
Fees you can actually trust
Shown before checkoutThe fee appears in the payment summary every time, so your client sees the full total before they ever confirm.
Paid by the clientIt's added on top of your price and paid by the client. Cyntree never deducts it from what you earn.
Nothing bundled or hiddenYour payment provider's processing fee is a separate cost. We keep every layer clearly labelled, never rolled into one vague number.
Questions
Platform fee FAQs
Is this the same as Stripe, Paystack, or Flutterwave fees?
No. Payment-provider fees are separate business costs. Cyntree's platform fee is collected from the client as part of the booking total.
Who pays the Cyntree platform fee?
The client pays it. They see it in the booking payment summary before checkout is completed.
Can the platform fee change?
The current fee is always the one shown on this page and in every checkout summary. If it ever changes, the new fee is reflected here and in-app before any booking is charged — there are no retroactive charges.
Fees may change. The current platform fee is always the one shown on this page and in every checkout summary. If it changes, the new fee is reflected here and in-app before any booking is charged — never applied retroactively. Business payment-provider fees (Stripe, Paystack, Flutterwave) are set by those providers and billed separately.