Terms of Business

Cyntree is a platform facilitator. We provide booking, payment, communication, and record-keeping tools that help businesses and clients arrange services.

Unless Cyntree explicitly states otherwise, Cyntree is not the provider of the underlying service and is not a direct party to the contract for the booked work. The contract for the service itself is between the business and the client.

Clients can book services through business booking pages hosted by or connected to Cyntree. Each booking is assigned a booking reference and recorded against the relevant business profile.

A booking is only treated as confirmed when the platform or the business marks it as confirmed under the applicable service and payment settings. Some bookings may remain pending until a deposit or full payment is completed.

By completing a booking, the client confirms they have reviewed and accepted the relevant business booking policies and these Terms of Business. Clients must provide accurate contact and booking information so confirmations and service updates can be delivered.

Clients under 18 should only book where legally permitted and, if required by the business or applicable law, with parent or guardian involvement.

Businesses may use Cyntree booking forms to request information, documents, images, signatures, or consent statements before or after a booking. These tools are intended to help businesses prepare for a booking, assess suitability, keep operational records, and reduce avoidable disputes.

The business is responsible for deciding what information to ask for, why it is needed, and how long it should be kept. Businesses must only request information that is necessary, proportionate, lawful, and relevant to the booked service. Businesses must not use Cyntree forms to request passwords, full payment-card details, or unnecessary sensitive information.

If a business requests information that may reveal health, biometric, identity, criminal-offence, children's, or other sensitive information, the business is responsible for ensuring it has a valid lawful basis, any required additional conditions, appropriate notices, and any professional or regulatory authority needed to request and use that information.

Consent statements, signature fields, and document/image request labels provided through Cyntree are platform tools. They do not replace legal advice, regulated consent requirements, professional record-keeping duties, or the business's own obligation to explain why information is requested.

Businesses must choose appropriate retention settings for booking form files, form answers, and abandoned uploads. Cyntree may permanently delete uploaded files or saved answers when the configured retention period expires. If a business needs to keep a record for legal, insurance, safeguarding, tax, or dispute purposes, it must export and store that record lawfully before it is deleted by the platform.

Any PDF, document, image, signature, or other booking-form export downloaded from Cyntree is controlled by the business that downloaded it. The business is responsible for storing exported copies securely, limiting access, applying its own retention controls, and responding to client data rights requests where applicable.

Clients must provide accurate information and should only upload documents or images they have permission to share for the booking. Cyntree may remove, restrict, or delete uploaded content where we reasonably believe it is unlawful, unsafe, excessive, or contrary to platform policy.

Each business sets its own cancellation and rescheduling policy for the services it offers. Those policies are presented during the booking flow and form part of the business-client agreement.

Standard cancellation and rescheduling settings may publish right away. If a business adds its own written policy text, Cyntree may check that wording before it appears to clients.

The policy shown during checkout is saved with the booking. Later policy changes only apply to new bookings, unless the business and client separately agree otherwise.

Payments processed through Cyntree are handled using Stripe and related payment tools. The business is responsible for setting its service pricing, accepted payment structure, and any applicable refund terms.

Payment providers may apply processing fees, settlement deductions, or currency conversion costs. These fees are determined by the provider and are outside Cyntree's control.

Refund eligibility is primarily determined by the business's published policy and the circumstances of the booking. Where a dispute is raised, Cyntree may review the evidence and intervene to support a fair outcome.

Where a payment dispute or chargeback is opened, Cyntree may request supporting evidence from both parties and may apply temporary booking or account restrictions while the case is under review.

Cyntree may charge a small platform booking fee to end clients at checkout. This fee is shown as a separate line item before payment is taken, is separate from the business's service price, and does not reduce the amount paid to the business. The fee helps us maintain and improve the platform. When a full refund is issued, whether by the business or through a cancellation policy, the booking fee is also refunded in full. Partial refunds do not include the booking fee. Businesses do not need to take any action because the fee is collected and managed by Cyntree automatically.

Businesses using Cyntree must:

• Provide accurate descriptions, pricing, and availability.
• Honour confirmed bookings unless cancellation is justified.
• Communicate professionally and in a timely manner.
• Carry out services with reasonable care and skill.
• Comply with platform rules, applicable consumer law, and their stated service policies.
• Ensure they and/or their clients hold the rights and permissions required for any client-uploaded booking images.
• Comply with data protection, confidentiality, safeguarding, professional, and sector-specific rules that apply to the information they request through Cyntree.
• Configure booking form retention settings that are appropriate for their services and avoid keeping client documents, images, signatures, or answers longer than needed.
• Refrain from uploading or using infringing, unlawful, or otherwise prohibited image, document, or form content.

Businesses remain solely responsible for copyright/IP compliance and use of client-uploaded images, documents, signatures, and form responses connected to their bookings.

Clients are entitled to expect that businesses will:

• Deliver services as described or otherwise agreed.
• Communicate changes, delays, or issues promptly.
• Apply their cancellation and refund policy consistently.
• Treat clients fairly, respectfully, and without discrimination.

Clients must also provide accurate booking information, attend or make reasonable arrangements for scheduled services, and comply with the relevant business policy shown during booking.

Clients should only submit images they have permission to share for the booked service. Clients should also only submit documents or form information that is accurate and relevant to the booking. Businesses may decline or remove image-led or form-led requests that are unlawful or policy-breaking.

Nothing in these Terms of Business limits statutory consumer rights that apply under law, including rights under the Consumer Rights Act 2015 where relevant.

Clients who experience an issue with a business may file a formal complaint through the Cyntree complaint page. Complaints should include the business name, booking context, and a clear summary of the problem.

Cyntree aims to review new complaints within 3 business days. We may request additional evidence, contact the business, and attempt mediation where appropriate.

Filing a complaint does not guarantee a specific outcome, but it does trigger a formal platform review process and may lead to policy enforcement if the complaint is upheld.

Where a business repeatedly breaches policy, misleads clients, or fails to resolve serious issues appropriately, Cyntree may issue warnings, require corrective action, suspend access, or remove the business from the platform.

Enforcement decisions are made at Cyntree's discretion based on the information available, the seriousness of the conduct, and any prior compliance history.

Cyntree is not liable for the quality, safety, legality, or outcome of services delivered by independent businesses listed on the platform. Responsibility for the performance of the booked service remains with the business providing it.

Nothing in these Terms of Business excludes liability that cannot lawfully be excluded under English law, including liability for fraud or for death or personal injury caused by negligence.

Businesses agree to indemnify Cyntree for third-party IP/copyright claims, data protection claims, losses, and reasonable costs resulting from unlawful, excessive, inaccurate, or unauthorised booking form requests, uploads, exports, or use connected to their bookings, to the extent permitted by law.

Cyntree may remove, restrict, disable, or delete image, document, form, or export-related content where we reasonably believe legal or policy breaches have occurred, or where retention settings require deletion.

These Terms of Business are governed by the laws of England and Wales. Any dispute connected with these terms or their subject matter will be subject to the jurisdiction of the courts of England and Wales.

Cyntree may update these Terms of Business from time to time. For material changes, we will aim to provide at least 14 days' notice by email, platform notice, or both before the updated terms take effect.

Questions about these Terms of Business, complaints, or platform intervention can be sent to:

• Email: support@cyntree.com
• Post: Moolah Technologies LTD, 14 Smith Close, Armthorpe, Doncaster

For how personal data is collected and used, please review our Privacy Policy.